Welcome to My Dog Den. By placing an order and engaging with our products and services, you agree to the following Terms and Conditions, which govern your use of our services and outline our commitments to you. Upon placing an order, we commit to providing you with ongoing fulfillment services, ensuring long-term support for your business needs.

Client Data Confidentiality

We prioritize the confidentiality and security of all client-specific information. My Dog Den guarantees that we will not share, disclose, or sell any sensitive information pertaining to your brand, including but not limited to:

• Website details
• Sales strategies and financial information
• Proprietary business practices
• Marketing strategies and customer information

We take extensive measures to ensure all client data remains secure, only accessible to authorized personnel within My Dog Den, and is never shared with other clients or external parties under any circumstances.

Satisfaction Guarantee

At My Dog Den, we are committed to delivering high-quality products and services that meet your business expectations.

• Website and Branding Services: We offer a refund or partial refund up until the delivery of the first draft of your website. Once the first draft has been delivered, we have fulfilled the majority of our contract obligations, excluding final website revisions. At that point, the order is no longer eligible for any type of refund.
• Product Satisfaction: For orders placed on behalf of your customers, we include a satisfaction guarantee covering product quality and condition. If an item arrives damaged or fails to meet customer expectations, we will provide a replacement or a full refund for the item in question, ensuring that you can confidently stand behind your brand.

Fulfillment Policy

My Dog Den partners exclusively with trusted printing and fulfillment facilities to meet demand and ensure timely production and shipping. We maintain strict quality control standards with our fulfillment facilities to ensure exceptional quality and adherence to each client’s production timeline.

We ensure that:

• All products produced by our trusted partners meet the highest standards of quality, consistency, and branding.
• Every order adheres to our shipping guarantees and is delivered with your business’s custom branding and labeling, ensuring a seamless and professional customer experience.

Fulfillment timelines vary by plan level, ensuring your business needs are met efficiently and reliably.

Ownership Rights

Upon the completion of services and full receipt of payment, you gain complete ownership of all materials created by My Dog Den, including but not limited to:

• Website designs and structures
• Branding kits and custom graphics
• Marketing materials provided as part of the service

Clients retain the exclusive rights to modify, distribute, or display these assets as they see fit, ensuring that the materials My Dog Den creates are fully under your control and ownership post-project.

Payment Terms

To ensure efficient order fulfillment and minimize delays, My Dog Den will upload an invoice for order fees after you place an order for fulfillment in your management account. We are currently working on automating this process so you can pay the invoice directly after submitting an order for fulfillment; this functionality will be available in the coming months.

• Timely Payment: To initiate production and meet scheduled shipping timelines, payment should be completed promptly upon invoice upload.
• Delayed Payments: Any delay in payment may result in production and fulfillment delays. My Dog Den is not responsible for impacts on delivery times or order accuracy due to delayed payments.

Efficient payment processing is essential for reliable service, and timely payments help us maintain smooth operations for you and your customers.

Shipping Guarantee

My Dog Den is dedicated to upholding reliable shipping and delivery standards:

• On-Time Deliveries: We adhere to strict shipping timelines to ensure orders are fulfilled accurately and promptly.
• Branding Consistency: All shipments will reflect your brand’s identity, from packaging to labeling, ensuring that your customers have a seamless, on-brand experience upon receiving their orders.

Should there be an unforeseen delay, we will communicate with you promptly to ensure expectations are managed.

Limitation of Liability

In using our services, you agree that My Dog Den is not liable for any indirect, incidental, or consequential damages arising from:

• Service interruptions or delays outside of our control
• Loss of profits, data, or revenue due to issues not directly caused by My Dog Den

Our maximum liability is limited to the total amount paid for the specific service or product in question. This limitation of liability applies to the fullest extent permitted by law.

Business Information

My Dog Den is committed to serving our clients with transparency, integrity, and respect for your brand’s privacy. Should you have any questions regarding these terms, please contact us using the information below:

• Business Address: 865 NJ 33 Business, Freehold, NJ
• Phone: +1 856-387-8494
• Email: woof@mydogden.com
• Privacy Policy: https://www.mydogden.com/privacypolicy

Amendments to Terms

My Dog Den reserves the right to update or modify these Terms and Conditions at any time. If changes occur, they will be posted on this page, and continued use of our services will constitute acceptance of the updated terms.